Policy: Sustera Quality Policy

Our strong confidence in our employees and their willingness to learn and develop is our proposition to create long-term value. We act, deliver quality and build trust with our customers. Our business provides positive environmental and societal impact because of our products, services and how we conduct and develop our business.

Our vision: We accelerate the change towards more sustainable construction and building management.

Our mission: We ensure buildings increase their value, stay healthy for people, and become more environmentally friendly.

Our values:

Expertise: We are experts at what we do and deliver with passion and pride. We are constantly developing and innovating new services to provide expertise to meet evolving customer needs and tightening regulations.

Impactful: We positively impact the environment, people, and our communities by making buildings more sustainable and creating better places to live and work. We also apply good governance in our daily operations.

Wellbeing: True wellbeing starts with ourselves. Strong teamwork and an inspiring work environment yield the best results. We believe in supporting each other to achieve a healthy work-life balance.

Our customers (both BtoB and consumers) expect us to understand their needs and to be experts in our services. For these reasons we continuously improve and develop our services to meet the needs of our customers based on their feedback & stakeholder engagement.

Our operations are based on customer service, so providing an excellent customer experience is our priority. Therefore we continuously monitor our customer experience and satisfaction. We collect feedback through customer service, social media, and daily customer engagement

Our risk management will continue to be systematically developed to prevent potential risks to the business. Business continuity is enabled by increasing the organization’s awareness of various opportunities and threats.

The basic prerequisite for our operations is competent and motivated staff. We improve our employees’ motivation and job satisfaction and encourage them to maintain and develop their professional competence.

We follow in our operations ethical principles, valid legislation and regulations as well as our values. We monitor and measure the quality of our operations and we are committed to continuous development of our operations, to meet customer and other stakeholder requirements and continuous improvement of our quality management system.

Our quality management is based on the above described quality policy and our quality management system, which is based on the international ISO 9001:2015 standard.